Shipping policy

  • Orders are processed within 5-10 business days after payment is received.

  • You’ll receive an email confirmation once your order has shipped, including tracking information (if available).

Shipping Rates & Delivery Estimates

  • Shipping costs are calculated at checkout based on your location and the size of your order.

  • Standard delivery times: 7–15 business days within Canada/US.

  • International shipping times vary (typically 10–20 business days).

Delays

  • Please note that delivery times are estimates and may be affected by factors outside of our control (postal delays, customs, holidays).

Order Tracking

  • Once your order ships, you’ll receive a tracking number by email (if the chosen shipping option includes tracking).

Lost or Damaged Packages

  • We are not responsible for packages lost or damaged in transit. If this occurs, please contact the carrier directly.

  • If your order arrives damaged, reach out to us at [tsukgear@Gmail.com] with photos, and we’ll work to resolve it.

International Shipping

  • Customers are responsible for any customs duties, import taxes, or fees imposed by their country.

Questions?
If you have any shipping questions, please contact us at [tsukgear@gmail.com].